Gleneagles Global Health City is an Indian healthcare brand that provides world-class treatment, best in class infrastructure and an unmatched commitment to clinical excellence. We have excelled countless excellent strategies and cater to the well-being to the patients both from India and abroad. To know more about personalized, coordinated health care, and world-renowned medical solutions connect with our International Patient Relations.
Clinical ExcellenceAt Gleneagles Global Health City, we are responsible for providing the best clinical care to each and every patient.
Technological AdvancementsWith the help of modern technology, we, at Gleneagles Global Health City, seek to enhance the well-being of the patient and improve healthcare as a sector.
Pioneering TreatmentsOur sacred responsibility is to provide the best treatment to the patients. To provide this we go the extra mile and try to find the best cure for our patients.
Dedicated StaffThe staff at Gleneagles Global Health City is trained and ingrained with delivering the best of clinical intervention; and to remain steadfast in their duties at all times.
Patient ExperienceWe provide unparalleled patient experience and strive to provide the best accommodations and facilities to our patients and caregivers.
Transparency and EthicsWe provide our patients with all the information needed and are completely transparent with them. We uphold the highest standards of medical ethics.
Tertiary care facility with top-notch doctors and world class facilities.
To Perform 5 Successful Organ Transplants in a Single Day
Delivering the advanced treatments and care for the most challenging cases.
The hospital is one of the largest of its kind in Chennai
We provide with the best accommodation and facilities for international patients visiting our hospital. Once you contact the hospital, our staff members will help you throughout your journey with us. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.
We have international patients coming from the Middle-East, Africa, South Asia as well as from Europe, and the US. We provide medical treatment to hundreds of overseas patients on a yearly basis.
Yes, Gleneagles Global Health City conducts several International Outreach Clinics during the course of a year to connect with patients in their respective cities. These clinics provide expert consultation in your location.
Gleneagles Global Health City allows patients to get in touch with its doctors via telemedicine and video conferences. Patients can send in their queries and reports via email and have an online consult.
At our Chennai hospital, we offer unparalleled clinical excellence and hospital experience to our international patients. We are also located across major cities in India with good connectivity, offering ease of travel and stay at affordable prices. We carter our patients with quality and timely medical care to give them an unforgettable positive experience.
Gleneagles Global Health City is the healthcare destination of choice for a great number of international patients coming to India. We offer the best modern technology, extensive research resources, and world-class options to our patients and strive to create a unique environment with well-mannered and polite staff and pioneering medical procedures.
Supported by the high precision technologies, modern equipment and expert facilities Gleneagles Global Health City provides the most comprehensive range of medical facilities for people throughout the world.
We strive to convert distant medical possibilities to current procedures, aiding our patients We are committed to fulfilling health aspirations of citizens across the globe.
We provide best-in-the-class healthcare experience with our high-precision technologies, and try to suggest non-invasive treatments to keep our patient’s minds at ease.
Personalized care if ingrained in our DNA and we go to great lengths to ensure the well-being of our international patients.
We provide exceptional service for your better well-being. Restoring hope in people is our greatest progress.
Our International Patient Care Program offers extraordinary services for international patients and their families. We aim to meet the needs and requirements of you and your family.
We provide global access to advanced healthcare with simple and streamlined process.
We have partnered with various government and private bodies like health ministers, insurance companies, corporate houses, and NGOs to bring you advanced patient care and clinical intervention.
Gleneagles Global Health City brings modern yet affordable and quality medical care to our patients, nationally and internationally. We offer personalized services to all with the help of the above governmental bodies and ministries across the globe.
Gleneagles Global Health City has tie-ups with all the leading national and international insurance providers to help our patients cover their treatment expenses. Whether local service providers or companies from patients’ home-country, insurance settlement with us is an easy and hassle-free process.
We work to create a smooth system that caters to our patients’ healthcare needs. Forging strategic partnerships with the above companies, we offer the finest interdisciplinary care through our alliance networks.
Gleneagles Global Health City provides end-to-end patient care services for international patients. Our dedicated staff members will remain in touch with you. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in this wonderful city.
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Patients need to visit the Indian embassy in their respective country for an Indian visa to travel to India for medical treatment. We will assist you to facilitate the necessary paperwork but the ultimate grant of visa depends upon the embassy. The embassy may ask for documentation such as address proof, source of money for medical treatment, insurance policy, treatment plan, and more, as a part of the visa application. Every individual will be responsible to pay a visa fee. The same procedure must be followed to obtain a visa for the caregiver, in case the patient is traveling with someone. The easiest way to travel to the various Gleneagles Global Hospital locations in India is by air. We are located in Bengaluru, Hyderabad, Chennai, and Mumbai, which are well connected with the leading destinations in the world. Our representatives will lead you with the most viable route and plan your travel accordingly. However, no promise is given on price or availability, as it depends completely upon the demand and supply in the market. |
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Aware Gleneagles Global Hospital works extensively with its international patients to ensure that their travels are effortless and easy. However, patients ought to be careful and well aware of their rights and responsibilities. Before travel, they must check for the following:
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Every visitor to India, including medical tourists, need to obtain a valid Indian visa for the purpose and duration of their travel. The visa can be attained by approaching the Indian embassy or high commissioner in your respective city or the one that is closest to your city. The Indian embassy or high commissioner will review your application and adjudicate on the visa. You can find a list of Indian embassies in various parts of the world in the following link: https://mea.gov.in/indian-missions-abroad-new.htm |
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We work extremely closely with the patients, hence, ensure the best of accommodation and other facilities accommodating the individual needs of the patient and the caregiver. We also give facilities for the safekeeping of valuable items and documents. However, depending on the demand and supply, the availability of such facilities may vary. |
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A Patient Relations Cell is tasked to extend our patients with exceptional patient experience during the stay at Aware Gleneagles Global Hospital by providing them with the best of infrastructure, top-class facilities, and polite staff assistance. We hope to provide the best treatment and value for patients and their family members. In case of any issues or queries, the Patient Relations Cell acts as a facilitator to find any solution as per the standards of the hospital as well as the concerns of the patients, and it does not infringe upon the rights of other patients and hospital staff. The following concerns are handled by the Patient Relations Cell:
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We recommend all our patients to plan their hospitalization in advance to have a comfortable stay and smoother treatment process especially for our international patients traveling here to seek medical care. Our International Patients Services Desk will notify you of the admission date and inform you about the time and other aspects of our designated hospital. Prior to your admission, our specialists may also schedule medical tests depending upon your condition. We have interpreters for several languages including Arabic, Nigerian, Japanese, Cantonese, and Mandarin, available on prior request. We can also provide interpreters in sign language. Proper planning can be a key differentiator in the outcome of your hospital stay. Here’s a list of what you need to do:
Your planning ought to involve securing financial avenues to pay for the trip and the procedures, inclusive of insurance plan settlements. For a higher perception of the required procedures communicate to your doctor and get more readability before starting your journey with us.
Patients must bring along the following list of items for hospitalization at Gleneagles Global Hospitals:
The patients are additionally encouraged to carry some of their personal items such as spectacles, listening to aids etc., however, recommended to refrain from bringing highly-priced jewellery, watches, large sums of cash, other such valuables, medicines from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We inspire you to come light and solely with the most vital items to make your stay convenient and hassle-free.
The time at the hospital is used for receiving treatment, resting, and recuperating but most of the time patients and caregivers focus only on the treatment aspect and then discharge. Although treatment is a major part of the hospital journey, which includes clinical, investigative and maybe a small procedure or major surgery – rest and recovery is also important. There should be sufficient rest given to patients for the best treatment results.
We at Gleneagles Global Health City, believe that emotional support and well-being are equally important to a person’s recovery. And therefore, encourage you to bring along one care-giver who is available with you at all times. This caregiver should be a close relative or family member or a personal friend. We allow visitors at designated hours. The visitors are, however, discouraged to visit patients in intensive care or undergoing a critical procedure for the benefit of the patient. Also, visitors must keep in mind other patient rights and their own responsibilities while visiting.
The ideal expectation for everyone leaving the hospital is complete for a disease or disorder. However, in most cases, especially for major procedures or disorders a hospital stay may be to achieve a lesser, but more specific objective. A patient is therefore encouraged to learn & understand the expected outcomes of the hospitalization. Patients must understand that in most cases, the end of hospitalization is not necessarily the end of the treatment cycle. Subsequent visits may be necessary or you may be on medication.
For international patients, most of the surgeries are elective procedures giving them sufficient time to plan and prepare. A surgical intervention is often necessary to help a patient overcome sickness and resume normal activities. We advise our international patients to plan them in advance to have a comfortable stay. Preparation of surgery involves the following,
A patient should be prepared to undergo an elective surgery by having a thorough discussion with doctors, counsellors, and staff to aid this process of preparation. Sometimes the consent and approval of the immediate family is also necessary.
The need for surgical intervention differs from case-to-case. However, in most cases the fundamental principle is that the condition requires excision, suturing, grafting, bypassing, and other such procedures – which constitute surgery. Doctors will only opt for surgical intervention if it quickens the recovery, improves the chances of recovery and helps the patient to have a better chance of overcoming the disease.
The surgeon expected to perform your surgery will have a detailed conversation with you on the need and process of the surgery. The surgeon will be assisted by a team of specialized nurses, paramedics and other specialists. Each surgery will have a specialist surgeon who heads the operation, assisted by other specialists based on requirements. An anaesthetist will monitor your conscious levels and administer necessary pain medication.
On the day of the surgery, a patient is moved to a preoperative area and prepped for surgery. This includes changing into sterile surgical robes, intubation (if necessary), and final investigations. Patients may be asked to refrain from consuming food from midnight on the day of the surgery. Any other precautions will be communicated well ahead of time.
Unexpected changes in the surgical schedule may happen sometimes. This may lead to a change in your surgery timing on the day of surgery. Your family members, friends will be asked to wait in the surgical waiting room or the hospital lobby during your surgery. After being shifted in the operating room by the nurse, several monitors will be applied to monitor heart rate and rhythm. Three small sticky patches would be placed on your chest and an automatic blood pressure cuff will be placed on the arm.
Things to Remember Before Surgery:
If you are admitted to the hospital after your surgery, you may want to bring pyjamas or nightgown, slippers, toothbrush, toothpaste, shampoo, deodorant, and other personal toiletries, etc.
The choice of pain-relievers and anaesthesia is decided based on the nature of surgery, patient’s condition and the recovery options post-surgery. The patient or caregivers will be informed of the same their consent recorded. For critical surgeries, general anaesthesia is preferred while local anaesthesia is an option for smaller, more localized procedures. For surgeries wherein a larger area is to be operated but general anaesthesia is either unviable for difficult spinal anaesthesia will be given.
Typically, an overnight stay in the post-surgical intensive care allows a patient to recover sufficiently from the surgery. With anaesthesia waning, the patient may experience mild grogginess, pain, etc. This is completely normal.
Following surgery, you will be taken to a recovery room where you will receive continuous care by a trained nurse. Your vital signs will be regularly monitored along with any dressing that was applied after surgery. You may experience dry mouth, sore throat, chills, and blurred vision. If you experience pain or discomfort in the area of your surgery, do not hesitate to ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to intensive care, normal ward or room as necessary.
Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to leave, it is best to do so at the beginning of your surgery to avoid missing the surgeon at the completion of your surgery. Your surgeon will let your family/friends know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.
At our Chennai hospital, our team of efficient doctors will completely assess you to check if you are fit at the time of discharge just so that you are well and rid of all complications post-treatment. The medical staff will provide a discharge list catering to the patient’s needs as well as a list of permitted activities as per the procedure performed.
We know it is difficult to be away from home when you are ill and you are eager to take the next flight home. Before advising discharge, we will consider all factors in your ability to travel and give you a go-ahead which includes you having a safe environment to travel and a sterile one at home.
Discussion with the DoctorDiscuss on the timing and viability of discharge. The doctor will help you understand the pros and cons (if any) and advise for discharge likewise.
Post Discharge Treatment PlanThe doctor will also outline a post-discharge treatment plan including medication, investigation and visits to the hospital, if necessary.
Discharge DocumentationFor future reference and follow-up visits, please collect the relevant documentation and medical records.
Billing & PaymentsBefore discharge, settle your bills and payments which could be done via settlement from insurance or cash payments by self.
Diet & Activity RestrictionsBefore discharge, clearly understand the diet plan that you ought to stick to and the activities that you can carry out at home.
Preparing Your HomeIn some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please inform your caregiver at home about this.
At Gleneagles Global Health City billing is centrally administered by the billing department ensuring that it is a hassle-free smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will help you at every step by being transparent about the relevant costs, modes of payments and insurance claim to ensure there are no hidden costs. Our aim is to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.
At Gleneagles Global Health City, we do accept and facilitate cashless settlements with all leading insurance providers with the dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement.
In the case of all elective surgeries, there is a mandatory requirement of pre-authorization from the insurer at the time of final settlement. However, for emergency cases our billing team will take a call on a case-by-case basis.
We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits, depending on the location norms. There ought to be sufficient arrangements made by the patient and guardians to guarantee to bother free treatment and release.
At Gleneagles Global Health City, we advise you to complete all the billing procedures prior to discharge to have a hassle-free process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by approval from the insurer.
Indian rupees are the preferred currency for settling the bills. However, our medical staff will help you convert your foreign currency into the local one. For know information, you can get in touch with the Patient Services Desk.
We will assist you with finding a neighborhood specialist who will deal with the subsequent visits or consultation, in most cases. In case you need to consult with us, we give video conferencing facilities. But, in extraordinary cases, you may need to organize a subsequent visit, yet we will attempt our best to assist you with avoiding one.
At Gleneagles Global Health City, Chennai, it is our everyday endeavour to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Gleneagles Global Health City, Chennai has been widely accredited by several leading agencies worldwide as a centre of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.
Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant and hassle-free.
Gleneagles Global Health City, Chennai has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. Gleneagles Global Health City, Chennai has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.
Gleneagles Global Health City, Chennai provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.
Gleneagles Global Health City, Chennai has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.
Gleneagles Global Health City, Chennai is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.
The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.
At Gleneagles Global Health City, Chennai, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:
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A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.
Gleneagles Global Health City offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Health City is the premier facility for treatment and care include the following.
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Search by selecting a city followed by our hospital location of your interest within that city and then the specialty for which you are looking to find a doctor. Alternatively, if you already know the name of the doctor you are looking for, please type the correct name in the "Search by doctor's name" search bar and click on Go!
Video TestimonialsHear the stories of individuals who've overcome extraordinary odds to reclaim their health! |
02/21/2023
Follow all news from the world of digital and online media on Gleneagles Global Hospitals. The online-sphere is a testament to some of our pione...
02/15/2022
Follow all news from the world of digital and online media on Gleneagles Global Hospitals. The online-sphere is a testament to some of our pione...
Follow all news from the world of digital and online media on Gleneagles Global Hospitals. The online-sphere is a testament to some of our pione...
