Patient Information

Its your health. Stay informed, stay healthy.

Overview

Comprehensive Consultation & Advanced Care

At Gleneagles Global Health City, expert doctors provide comprehensive consultation and care. For our Outpatient Department, we provide the best diagnostic facilities, state-of-the-art infrastructure, and devoted staff. Our easy-to-use online booking helps ease the appointment process. For more queries and bookings, we have a helpline number on our website. Unless there is an emergency, patients are asked to arrive at the appointed time, allowing us to serve in an easy way, providing you with unparalleled patient experience.

For your first visit, please do bring along with yourself

Any previous medical records, diagnostic reports and any other relevant material.

 

A caregiver, preferably a close family member or relative.

 

An open mind & willingness to pursue treatment to regain your health.

 

Gleneagles Global Health City will help you restore your well-being by tirelessly working with you as facilitators and advisors. Patients and caregivers are also a vital part when it comes to health-related decisions, and strive to restore your health at the earliest. With the least possible inconvenience to your daily routine, we provide the finest treatment at our Chennai hospital.

 

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Preparing for Admission

Patients should plan in advance and have to be well prepared during the time of admission at our Chennai hospital which can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to:

  • Plan the required stay in consultation with the doctors.
  • Understand the procedures they ought to undergo while at the hospital.
  • Be informed about the expected outcomes of the hospitalization
  • Plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

 

FAQ

 

What must I bring along for hospitalization?

Patients must bring along the following list of items for hospitalization at Gleneagles Global Hospitals:

  1. A referral letter from your treating physician.
  2. Original copies of identification such as a Passport, relevant Identity Card, Birth Certificate (for patients below 15 years), Driver’s License, etc.
  3. Guarantee letter from insurance company or employer (applicable to international companies that have credit arrangements with our hospitals).
  4.  Previous medical reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc, if any.
  5.  A list of all medication and the dosage that you are presently taking if any. Outside medicines are not allowed, the routine medications will be administered by the hospital.
  6.  Any forms or letters with regard to your payment which that were not submitted.
  7. To make your stay more comfortable, we encourage our patients to bring along their own nightwear for any in-patient procedures.
  8. Clothes and comfortable footwear to wear. The hospital may provide a gown to wear for the patients during their stay.
  9. A mobile phone with a charger.
  10. Personal toiletries like toothbrush, toothpaste, soap, shampoo, etc.
  11. If you have any special requirements that you would like to discuss before your admission, please contact our International Relationship Manager and keep us informed well in advance.

The patients are additionally encouraged to carry some of their personal items such as spectacles, listening to aids etc., however, recommended to refrain from bringing highly-priced jewellery, watches, large sums of cash, other such valuables, medicines from home, outside food, fruits, and flowers. Please take care of your passport, visa and other such documents in your care. We inspire you to come light and solely with the most vital items to make your stay convenient and hassle-free.

What must I expect during the hospitalization?

The time at the hospital is used for receiving treatment, resting, and recuperating but most of the time patients and caregivers focus only on the treatment aspect and then discharge. Although treatment is a major part of the hospital journey, which includes clinical, investigative and maybe a small procedure or major surgery – rest and recovery is also important. There should be sufficient rest given to patients for the best treatment results.

Can the patients have a care-giver and receive visitors?

We at Gleneagles Global Health City, believe that emotional support and well-being are equally important to a person’s recovery. And therefore, encourage you to bring along one care-giver who is available with you at all times. This caregiver should be a close relative or family member or a personal friend. We allow visitors at designated hours. The visitors are, however, discouraged to visit patients in intensive care or undergoing a critical procedure for the benefit of the patient. Also, visitors must keep in mind other patient rights and their own responsibilities while visiting.

What is the expected outcome of hospitalization?

The ideal expectation for everyone leaving the hospital is complete for a disease or disorder. However, in most cases, especially for major procedures or disorders a hospital stay may be to achieve a lesser, but more specific objective. A patient is therefore encouraged to learn & understand the expected outcomes of the hospitalization. Patients must understand that in most cases, the end of hospitalization is not necessarily the end of the treatment cycle. Subsequent visits may be necessary or you may be on medication.

 

Admission Steps

 

doctor consultaion at BGS Glenagles Global Hospitals    treatment and hospitalization at BGS Gleneagles Global Hospitals    Treatment Plan at BGS Gleneagles Global Hospitals  

Insurance Approval approval BGS Gleneagles Global Hospitals    Pre-Admission Investigations at BGS Gleneagles Global Hospitals    Admission at BGS Gleneagles Global Hospitals

 

Preparing for Surgery

A surgical intervention is often necessitated to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

 

FAQ

 

What is a Patient Relations Cell?

A Patient Relations Cell is tasked with ensuring that all our in-patients have an extremely friendly and hassle-free patient experience while at BGS Gleneagles Global Hospitals. Our patients are provided with the best of infrastructure, facilities and staff assistance to make their hospital stay pleasant. We hope to deliver the right treatment and value for patients and their family members. They can consult the Patient Cell for any queries or concerns, in case they are not adequately resolved by the nursing and/or clinical staff.

How do I connect with the Patient Relations Cell?

The patient relations cell at Global Hospital is at the second-level of the escalation matrix. The primary responsibility of taking care of all patient and/or caregiver concerns rests with the immediate nursing or clinical staff. We are confident that our dedicated nursing staff is adequately trained for all your concerns. However, it is possible that you may wish to speak to our Patient Relations Cell to escalate certain unresolved issues. Please speak to our Patient Relations Staff for the resolution of your queries.

What role does the Patient Relations Cell play in resolving disputes?

Firstly, we trust there will be little chance for you to be aggrieved at BGS Gleneagles Global Hospitals. Our dedicated staff and tireless personnel will strive to ensure that you have a pleasant stay at the hospital. In case of any concerns, the Patient Relations Cell acts as a facilitator to arrive at a solution that is within the rules of the Hospital; meets the concerns of the patients; and does not infringe upon the rights of other patients and hospital staff.

What are the concerns that the Patient Relations Cell typically handles?

The following concerns are handled by the Patient Relations Cell:

  • Concerns about your hospitalization.
  • Questions on the Hospital policies.
  • Questions on the services rendered at BGS Gleneagles Global Hospitals.
  • Any special needs that of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

 

Surgery admission Steps

 

Consultation with a doctor at BGS Gleneagles Global Hospitals    Why do I Need A Surgery   Rehabilation Plan plan at BGS Gleneagles Global Hospitals   

Insurance Approval at BGS Gleneagles Global Hospitals    Pre-Surgery Investigations at BGS Gleneagles Global Hospitals   Admission at BGS Gleneagles Global Hospitals

Going Home

Despite the fact that with our world-class facilities, we understand that a hospital cannot match the comfort of your own home and there is an enthusiasm to return to your home when the treatment is finished. Our group of specialists will survey you to check on the off chance that you are fit to go so that there is no trouble looked by you in the future. We likewise need to ensure that you have a protected environment and sterile condition at home that encourages you to recover. There will be a pre-discharge list given to you about the things to be considered and finished. Please note, discharge from the emergency clinic is neither the finish of treatment cycle nor complete fix, it is a significant achievement with a couple of additional before you are completely solid and well.

 

Pre Discharge Checklist

  Discussion with the Doctor

Discuss on the timing and viability of discharge. The doctor will help you understand the pros & cons (if any) and advice for discharge likewise.

  Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigations and visits to the hospital, if necessary.

Discharge Documentation

Please collect the relevant documentation and medical records such as reports, bills, prescriptions, case-history etc., for future reference.

  Discussion with the Doctor

Settle your bills and payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.

  Post Discharge Treatment Plan

Prior to discharge have a clear understanding of the diet plan that you ought to stick to & the activities that you can carry out at home

Discharge Documentation

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please have your family take care of this.

Billing Procedure & FAQs

At Gleneagles Global Health City billing is centrally administered by the billing department ensuring that it is a hassle-free smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will help you at every step by being transparent about the relevant costs, modes of payments and insurance claim to ensure there are no hidden costs. We aim to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.

 

Does Gleneagles Global Hospitals accept & facilitate cashless settlements?

At Gleneagles Global Health City, we do accept and facilitate cashless settlements with all leading insurance providers with the dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement.

Is pre-authorization mandatory for cashless settlements?

In the case of all elective surgeries, there is a mandatory requirement of pre-authorization from the insurer at the time of final settlement. However, for emergency cases our billing team will take a call on a case-by-case basis.

What modes of payment does Gleneagles Global Hospitals accept?

We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits, depending on the location norms. There ought to be sufficient arrangements made by the patient and guardians to guarantee to bother free treatment and release.

Is it mandatory for all billing procedures to be completed prior to discharge?

At Gleneagles Global Health City, we advise you to complete all the billing procedures prior to discharge to have a hassle-free process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by approval from the insurer.

Can I pay my bills in International Currency?

Indian rupees are the preferred currency for settling the bills. However, our medical staff will help you convert your foreign currency into the local one. For know information, you can get in touch with the Patient Services Desk.

Do I need to revisit for a follow-up?

We will assist you with finding a neighborhood specialist who will deal with the subsequent visits or consultation, in most cases. In case you need to consult with us, we give video conferencing facilities. But, in extraordinary cases, you may need to organize a subsequent visit, yet we will attempt our best to assist you with avoiding one.

Giving you choice and fleibility

One of the most vital factors of present-day healthcare architecture is Health Insurance and Third-Party Assurance. Some clinical treatments can be highly-priced and hence, the need for insurance. With our broad vary of health insurance plan partners, we guarantee that all our patients will have a seamless and efficient approval mechanism. Additionally, our community of insurance brands helps patients have a clear perception of the coverage, eligibility, taxes, and other aspects of coverage. We provide an unparalleled patient experience with the aid of creating an ecosystem for accurate and immediate settlement of claims.

Insurers can trust us to provide accurate information, documentation, and assistance in evaluating the patient’s requirements and offering a transparent mechanism for claims.

Insurance Partners

Gleneagles Global Health City is helping patients secure quick approval for their healthcare needs with long-standing trustworthy relationships with the leading Health Insurance providers in our city. We have listed our network of insurance companies below. However, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

 

TPA Partners

We make the claims and settlements easier for patients by maintaining a close relationship with the leading Third-Party Administrators worldwide. We have listed our network of insurance companies below. However, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

 

Empanelled Public Sector Corporates

We have tie-ups with some of the leading public and private sector companies across all industry segments, wherein their employees can undergo an easy and hassle-free medical treatment, with insurance, at Gleneagles Global Health City.

 

Patient Rights & Responsibilities

At Gleneagles Global Hospitals, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

 

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

Gleneagles Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Gleneagles Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

You maybe interested in

 

Our Centres of Excellence

Gleneagles Global Health City offers excellence in treatment and care for a wide range of diseases through its multi-specialty capabilities and state of the art infrastructure. The hospital carries out cutting-edge medical procedures and has attained for itself a great reputation for many specialties. Some of the specialties wherein Gleneagles Global Health City is the premier facility for  treatment and care include the following.

We are committed to deliver your health aspirations

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